FAQs
  1. How secure is my personal information?

Your personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction.

For more information please have a look at part – Privacy Notice at the bottom of the website.

  1. How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

  1. What if I like a product that’s listed as “Sold Out” online?

Contact us! Many of our products are customized, print to order, besides we restock often. Just drop us a line at [email protected] and we’ll research its status for you.

  1. Do you offer Bulk Pricing?

We offer bulk pricing on orders of 100 pieces or more. If you would like to request a Bulk Quote you can email us for a better deal and our Sales Team will provide you with a quote.

  1. Refund times and procedures?

After we have received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit Card, PayPal where available), the refund procedure will start within 7-21 days from when us was informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.

What if I make a mistake in my order?

Please contact us at [email protected] and we will work to correct the problem as soon as possible. 

  1. Can I order by phone? 

Actually we do not provide ship COD, so it is more convenient for you to order via our website to make the payment online. Then, the answer is “No”; however we are looking forward to do that in the nearest future. 

  1. What payment methods do you accept?

Our website offers ONLY one payment option for your convenience and safety. We accept Paypal which is one of the most secured online payment gateway that will protect your right regarding your benefits. 

  1. I didn’t receive my order/shipping confirmation email

You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 2-3 business days after being processed. The exceptions are orders placed during a weekend, which may not ship until the following Monday.

If you don’t receive either email within those timeframes: 

Start by checking your spam folder.

If you use multiple email addresses, make sure you’re checking the right inbox.

Still nothing? Drop us a message via our official email address: [email protected] and let us know and we’ll look into it for you.

  1. Where is my order?

We get it—not receiving your order on time can be frustrating. So let’s find it.

When your order left our warehouse, you received a shipping confirmation email that included a tracking number with USPS. Click the tracking number for an update of your order status. 

The USPS system can be a bit delayed, so for more up-to-the-minute information, please allow 2-3 business days so that it will be fully updated. 

If your order has been marked as delivered but you still haven’t received it, contact us and we’ll track it down or send a replacement.

  1. How do I track my order?

Creating a customer account with us is always a good idea! You can log in and view your orders and tracking numbers at any time. Whether you created an account or checked out as a guest you should’ve received a shipping confirmation email with tracking. If you did not receive it contact us at [email protected]

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